TERMS AND CONDITIONS

HOW TO MAKE A PURCHASE

Purchasing from Hollywood-mirrors.ie is quick and easy.  Choose your Hollywood Mirror, click on ‘ADD TO BASKET’ to select.  In your SHOPPING BASKET you will see all of the products you have chosen. When you are happy with your choice, click on ‘PROCEED TO CHECKOUT’ to make payment, which will take you to the BILLING DETAILS page.  You can change the delivery address by ticking on the box ‘Deliver to a different address?’

CREDIT CARD SECURITY

When you purchase your Hollywood Mirror, you can feel confident that your personal information will be handled safely and securely.  We use PayPal to process your payments.  Your payment will appear on your bank statement as Furniture Link (UK) Ltd.

We will keep information about you in line with our Privacy Policy.

SHIPPING, HANDLING AND DELIVERIES

Once we have received your order and payment has been confirmed, it will be processed immediately.  Our orders are shipped on a daily basis and you should receive your mirror within 3-4 working days.  You will be notified by email or SMS message of the expected date and time of delivery.

Our nominated couriers are TNT and Panther.

You will be required to sign for the delivery and condition of the item(s).  Once you have received your mirror, please open the package and inspect the item thoroughly to ensure it is in perfect condition.  Any damages must be reported to Hollywoodmirrors.net by email, at info@hollywood-mirrors.ie within 24 hours of signing for the item. We also suggest that you retain the original packaging in case you should need to make a claim on the warranty.  Please note you will not be able to make a claim on the warranty if the product is not in its original packaging.

BACKORDERS

If the item is out you will not be able to place the order.  You can however request to be notified by email once the item is back in stock.

CANCELLATION

If you change your mind about your Hollywood Mirror, you may cancel within 14 days of delivery.  You can do this by emailing us on info@hollywood-mirrors.ie.   Orders cancelled prior to being despatched, will be refunded in full.  If your order has been dispatched, you must return the mirror to Hollywood Mirrors.net in ‘As New Condition’, at your expense and we will refund you the value of the order (not the delivery cost) to the card from which the payment was originally made.  We will not reimburse you for delivery costs.

RETURNS AND EXCHANGES

You are protected under the EU Distance Selling Directive and are able to return your goods subject to the following terms:

  • Please retain all original packaging as this will be required to return your product or if you need to make a claim on your warranty.
  • You may return your product if it is in perfect condition, within 14 days (at your expense).
  • You must provide proof of purchase with your return.
  • Damaged or soiled items will not be considered for refund. We will only consider products which are clean, dry and in ‘as new condition’ for a refund.
  • For goods damaged in transit, please notify us within 24 hours by email at info@hollywood-mirrors.ie, with photos of the damage and the package or no exchange will be considered.
  • Please despatch any products you are returning by traceable post, including the proof of purchase and the reason for exchange or refund.
  • We will not be responsible for any returned goods which are lost or damaged in transit.
  • When we receive your returned goods, provided they are in ‘as new condition’ we will refund the value of the product to the card with which original payment was made.
  • We do not normally refund the cost of your return postage, unless the product was faulty or sent to you incorrectly due to an error on our part.
  • We aim to action your refund within 2 working days.
  • If an item is deemed faulty within the first 6 months you may choose to either have a refund or exchange, after 6 months we will only exchange.
  • This returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

 

RETURN INSTRUCTIONS

Please download, print off and complete the attached returns form and delivery label (this is a 2 page document).
Download our Returns Form

Please place the returns form in the box with your mirror and affix the delivery label to the outside of the box.

Your mirror must be returned in its original packaging for a refund or exchange to be considered.

When you return the product to us, please ensure you use a traceable service, as Hollywood Mirrors.net will not be held responsible for any goods lost or damaged in transit.

 

WARRANTY

Our Hollywood Mirrors are LED mains powered and come with a one year warranty from the date of invoice.  Please retain your invoice as proof of purchase and the warranty commencement date.  This warranty is non-transferable and is valid only for the original purchasing customer.  It is not transferable or assignable to any third party by the customer.

The warranty will not apply in respect of:

  • Any damage or defect arising from fair wear and tear, wilful damage, negligence, failure to follow the Company’s instructions (whether orally or in writing), alteration or modification of the goods, premature failure caused by poor cleaning and/or maintenance, damage caused during return transit to the company, incorrect repair of the goods.
  • Damage caused by exposure to high voltages, static damage, damage caused by mishandling components and/or repairs made by an unqualified person.
  • Goods which have continued to be used by the customer after any failure or defects of the product becomes apparent.
  • Any failure or defect of the products, which was apparent upon receipt of by the customer, which has not been notified to Hollywood Mirrors.net in accordance with the Shipping, Handling and Deliveries guidelines.
  • Any direct or indirect consequential liability (whether for loss or profit, goodwill, business revenue or otherwise), loss, injury or damage (other than death or personal injury) arising through any failure or defect.
  • If the customer has a warrantable problem with the Goods they should contact Hollywood Mirrors.net by email on info@hollywood-mirrors.ie

VAT

All orders are subject to 20% VAT.

CONTACTING US

If you need to contact us, we can be reached by email at info@hollywood-mirrors.ie.   Alternatively, you can write to us at:

Hollywood Mirrors.net

C/O Furniture Link (UK) Ltd.

Hortonwood 60

Telford

Shropshire

TF1 7AD

 

Email address:  info@hollywoodmirror.net

 

Hollywoodmirrors.net is a trading name of Furniture Link (UK) Ltd.